5 Years of Service Award
Mary Edet
Role
Lead, Customer Care
Short Bio:
An experienced call centre and customer
relationship management professional
with over 10 years of success leading
teams and enhancing customer satisfaction.
A strong communicator with excellent
interpersonal skills, a diligent work ethic,
and the ability to adapt quickly to changing
roles and environments. Proven team player
committed to collaborative Success and continuous
improvement.
Memorable moments
My time at the ipNX Call Center was a valuable
period of continuous learning, as I engaged with a wide range of customer personalities
and resolved various complaints. These experiences significantly contributed
to my professional growth and performance
over the years. During this time, I also built
long-lasting relationships and friendships
many of which have endured for over a decade.
Lessons learnt
One of my greatest lessons is the ability to adapt to change. Also, I have learnt to actively use feedback as a tool for self-improvement and growth.
I’ve learned to overcome limiting beliefs by recognizing that not being proficient at something now doesn’t mean I can’t master it over time.I’ve also come to understand that stepping outside my comfort zone begins with a shift in mindset. Additionally, I’ve embraced that delegating tasks is not about losing control but about building trust and working more efficiently as a team.
Philosophy of life
Failure is not a “final” outcome,
but an opportunity to reassess and try a
different approach.